Do you realize your business space or workplace environment can be greatly enhanced for best results? Emphatically, YES!
In my book, Relevant Linkages, I attempted to provide compelling lines of evidence suggesting that business spaces and/or work environments can be used to evoke the sensory perceptions of both employees and/or customers whilst appealing to the parts of them motivated by something bigger and more generous than the plain old thrift. From my humble experience as a Workplace Consultant, the results are 100% dramatic, magical and enriching.
The effects are such that behavior changes in visible, quantifiable ways. Customers and/or employees communicate, collaborate and connect better. People become more creative. Customers buy differently. Employee engagement improves drastically. Staff morale increases. Productivity becomes superlative. Absenteeism (Staff turnover) drops to the barest minimum. Everything about and within that "elevated space or environment" climbs to a higher degree of performance and superior results.
I call this ideology "Better Environments, #Be" - which is the other half of my "Productivity Formula," "BP+BE," meaning "Better People (BP)" + "Better Environments (BE)" = Peak Productivity (PP). Where you notice that a harried customer might just run down an aisle in a linear fashion (like in a dull environment), thus stimulating a clumsy shopping experience, another customer may love meandering, and repeating visits to "elevated spaces or environments" - engaging with more curiosity and propensity to buy/spend more.
Put differently, change the environment, and the performance of your workforce will NOT only improve but customer engagement will change - showing higher volumes of purchases and ROI.
As people desire an experience built around fostering richer human connections, it’s progressive if all workplaces in Nigeria begin to provide a more human-centered designed environment for their employees and customers.
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